Frequently Asked Questions
What is the standard hire period length?
Our hire period is for 3 days midweek and at the weekend this is extended to 4 days. Generally collection or delivery on the Friday return on the Monday. We are flexible with this if the items are not being hired out elsewhere we can extend this. If you want to hire for a longer period we can give you a price for this.
How do I find out if you are available for my event date?
There are several ways to do this. You can drop us a call at our offices 01403 782888, drop us an email to team@tohaveandtohireevents.com or go ahead and book a slot with a stylist. When we receive the notification we will confirm whether we are available for your date. We also update our social media regularly with our availability.
How do I enquire whether an item is available for my date?
We have a wish list service on our website. To enquire, please add all the items to your wish list. Once you have finished browsing the site, locate the heart icon at the top of the page, then submit your wish list to us. We will then email back with a quote or any other questions we may have. There is also a helpful video below explaining how to use the facility.
Alternatively you can call us on 01403 782888 or email us on team@tohaveandtohireevents.com.
Where can I collect and return items to?
If you are hiring items from us and you are collecting from us, you can collect from our offices in rural Billingshurst. Address and directions are available here.
Should I return items clean?
All hire items should be returned clean to us. If items are not returned clean, we will charge a surcharge. If you are unsure about anything please refer to our terms and conditions.
Do you deliver items?
We do not offer delivery on DIY orders unless we are in the area. If you achieve the minimum spend then we will deliver, install, collect and return. If you are outside this area, please do get in touch as we may still service your area. Alternatively you can collect and return items to us - this is classed as a DIY order.
Which areas do you cover?
We cover the following areas: London, Sussex, Surrey, Hampshire and South Kent. We can do installs further afield but would quote accordingly for travel time. This depends on our availability.
Do you offer a setup service?
Yes we offer a full setup service. This means you can hire all the elements for your day and we will setup and take down for you.
What is your minimum spend?
We have two minimum spend brackets. For delivery, install, collect & return our minimum spend is listed below:
2024 £450 + VAT plus delivery & collection
2025 £475 + VAT plus delivery & collection
We can offer DIY orders over £125 plus VAT, this is where you collect and return from us at RH14 9DN. You can have the items a few days prior to the event and return a few days after for no additional charge, so there is some flexibility on this.
Please note these are subject to change at any time. If you wish clarification please contact us.
How much do you charge for delivery, install, collect & return?
This is quoted based on items hired, staff required to install and distance from our head offices. Please bear in mind that with install and collection the team have to make two return journey’s to site. This is all reflected in the cost. Likewise if the team are required to install heavy items or do works that require use of ladders, a minimum of two members of staff need to be onsite for health and safety reasons.