Frequently Asked Questions
What is the standard hire period length?
Our hire period is for 3 days midweek and at the weekend this is extended to 4 days. Generally collection or delivery on the Friday return on the Monday. We are flexible with this if the items are not being hired out elsewhere we can extend this. If you want to hire for a longer period we can give you a price for this.
How do I enquire whether an item is available for my date?
To enquire, please select all the items into your basket. You can then do a screen print of the basket and email it to us with your date and venue. Please ensure you tell us if there are any restrictions as to when items need to be delivered and collected.
Alternatively you can call us on 01403 782888. We are awaiting some changes where you send an enquiry through our website. As soon as this is available we will implement it. Please DO NOT make any payment for hire items. We will send you an individual quote for this once we have confirmed availablility.
Where can I collect and return items to?
If you are hiring items from us and you are collecting from us, you can collect from our offices in rural Billingshurst. Address and directions are available here.
Should I return items clean?
All hire items should be returned clean to us. If items are not returned clean, we will charge a surcharge. This is covered in our terms and conditions.
Do you deliver items?
If you hire items over the value of £250 we will deliver free within a 20 mile radius of RH14 9DN. We will deliver outside this area, but will charge accordingly. Alternatively you can collect and return items to us.
Which areas do you cover?
We cover the following areas: London, Sussex, Surrey, Hampshire and Kent. We can do installs further afield but would quote accordingly for travel time.
Do you offer a setup service?
Yes we offer a full setup service. This means you can hire all the elements for your day and we will setup and take down for you.
How do I know if an item is for Hire or can be purchased?
We have a huge selection of hire items. All hire items state so in the detail of the item. If an item is available to buy it will not show this detail. There are some items which are available to Hire or Buy. If you are unsure please contact us.